Cancellation & Refund Policy
How cancellations and refunds work when plans change.
Cancellations made more than 48 hours before your event receive a full refund. Cancellations made between 24 and 48 hours before your event receive a 50% refund. Cancellations made less than 24 hours before your event are nonrefundable. Exceptions may apply if otherwise agreed upon.
Customers must inspect all rented equipment upon delivery, pickup, or setup; unless notified of defective, damaged, or missing equipment within 24 hours, all equipment is deemed accepted in good working condition. No refunds for early returns.
We are not responsible for cancellations or issues caused by weather, venue restrictions, power failures, acts of God, government actions, transportation delays, or circumstances beyond our control; rescheduling may be offered at our discretion.
Failure to accept delivery, arrive for pickup, or provide venue access may be considered a cancellation without refund, and additional fees may apply.
Processing fees, delivery fees, labor charges, and custom-order items may be non-refundable.
Tell us about your event.
We will review everything and come back with the equipment, crew and setup that fits it. No obligation, no spam emails.