Delivery & Pickup Policy
What to expect for delivery, setup, pickup, and customer-pickup rentals.
We offer local delivery, setup, pickup, and customer pickup options. Delivery may be available within approved service areas based on scheduling, staffing, and equipment availability.
Delivery fees vary by distance, equipment size and quantity, timing, venue accessibility, and setup requirements; delivery windows are estimates.
Customers are responsible for providing accurate delivery information, clear and safe venue access, an authorized representative if required, adequate power access and setup space, and securing equipment during the rental period.
Additional charges may apply for stairs or difficult access, extended setup, delayed venue access, multiple delivery attempts, or excessive wait times.
For pickup, customers must ensure equipment is accessible, all accessories, cables and stands are accounted for, and equipment is clean and protected from weather.
Customer pickup renters are responsible for safe transport, inspection, and returning equipment in the same condition (excluding normal wear), and may be required to provide valid government ID, vehicle information, a signed rental agreement, and a security deposit. Late returns may incur additional rental charges or replacement charges.
Customers are responsible for protecting equipment from rain, heat, wind, moisture, dust, and unsafe conditions. We reserve the right to refuse or discontinue service if conditions are unsafe.
Tell us about your event.
We will review everything and come back with the equipment, crew and setup that fits it. No obligation, no spam emails.